T O P
_N1ng3n

If I can offer some unsolicited advice, keep responses to depop customers (especially those asking for refunds etc) as concise as possible. This guy is clearly upset from the get go and looking for an emotional punching bag. If you don’t give people like this a lengthy response they will be less inclined to think you have the time of day to read the whole ass novel of their life problems.


crystaljae

And I might add some more unsolicited truths. Customers don't care they just want their item. They don't want to hear excuses. They just want to know what you can do for them. They also don't want undefined parameters. My response and what I would have done. "I see that many packages are running behind. Let me contact Royal Mail. I will keep you posted on any information I get from them" And then I would contact Royal Mail and I would do this electronically because they will respond electronically. And then I will copy and paste any correspondence between myself and Royal Mail to the buyer. This allows the buyer to know that I'm doing everything in my power to help him get the package. And I'm sure that since he has recently suffered a loss and is going through a lot he's probably a little more anxious right now than normal and I don't want to add to that anxiety instead I want him to get his package and maybe feel a little bit happier with life.


_N1ng3n

this ^


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gemstonetherapy

Sometimes it is that serious, some people make their living off of depop money


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crystaljae

I do make a very good living reselling. You could too if you spent less time trolling Reddit.


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drinkingthesky

their job is depop omg that’s what “making a living” means


smallsistrashy

For someone who lost their only family that they loved so much, they have no problem throwing that person around like an uno reverse card.


freewayoverpass

Ooooo this is such a good point


smallsistrashy

My condolences if it happened, some people heal fast, but this person already sounds like a pathological lier imo.


petra-chiu

Still can find a logic on their wording anyway. In that case shouldn’t they know that PO are struggling to not have their staffs infected? Why suddenly nobody can’t say all delivery going is slowed down by pandemic? It clearly is.


mirandaugh

You're mentioning the pandemic because it affects delivery times out of your control, not as an excuse. What a turd.


ThrowRA-annoyingsist

It’s sad but I can’t wait to write him a bad review and mention that!


Ok-Slide-6361

Also “none of the other sellers have jumped down my throat” looks like he just exposed its not the first time hes pestered a seller about a parcel not taking 2-5 days... Royal Mail do not allow “follow ups” lmao, they do not care if its before the time frame. If its not yet eligible to be claimed as lost you cannot do anything except wait a couple more days


ThrowRA-annoyingsist

Yeah I thought that too! He’s missing three parcels which makes me think his address is wrong or something, but that’s not my fault. He’s messaged me on six separate occasions saying his parcel hasn’t arrived yet, so I’m assuming they’ve been receiving those messages too. Bless them for not getting annoyed!!


aimoi

You might already know about this so sorry if you do but did you get a delivery confirmation number? even if you don't send tracked you should get a number that you can track to see if the parcel is delivered. (It'll be on your post office receipt if you have it or if you use click and drop it'll be on the label on the left above the address section, it's a long chain of numbers and characters.


GneissGeologist3

It’s ironic he loves the word “trite” so much because he very much overuses it


MvmgUQBd

It's also being used completely incorrectly on roughly half the occasions he decided to


GneissGeologist3

Lmao yes exactly that too. He clearly just learned that word and ran with it


hyenananas

“pay for something to be delivered in 2-5 days” i know you as a seller might have a personal message of quick shipping but on depop you have up to a week to ship, and it can take up to 5 days after that point, so even then that’s 12 days… this guy just seems miserable. i’m sorry you’ve had to deal with them, i hope it hasn’t been lost and it’s just delayed, does not sound like someone i’d want to deal with he brought up a personal issue and then got mad at you for (?) doing your job as a seller??? idk. it seems like too much effort to deal with him! please update when you hear back from royal mail! i’m interested to see how it goes you’ve done nothing wrong, you handled it very well


ThrowRA-annoyingsist

Thank you! He just seems like a very rude person. Even when I mentioned I’d had parcels that I thought were lost be delivered weeks later, he said it’s worse for him because this is rare 😭


Distinct_Stand_5089

“Don’t use the pandemic as a trite excuse” “MY MOM DIED OF COVID SO NOTHING CAN EVER GO REMOTELY WRONG IN MY LIFE EVER AGAIN YOU HEAR ME? 🤬🤬🤬”


lordofthenewchurch

“don’t use covid as an excuse because i already called dibs on it”


anbigsteppy

They sure do like the word trite


xyzjoysibar

Probably a shitty day at work combined with an inflated superiority complex. He’s the physical embodiment of the r/iamverybadass sub lmao


Ok-Slide-6361

What the fuck is wrong with this guy😭


sativaxstiva

Reading this pissed me off for you


ThrowRA-annoyingsist

Just an individual who thinks the world revolves around him I guess!


whats_ur_sign

“I’m not making it a personal issue” Continues to bring up his dead mommy


[deleted]

1. Report 2. Screen shot 3. Block


YuCron

“I wasn’t being rude” *a couple sentences later* “get off your high horse with me and stop throwing around the Covid excuse” I’d just stop responding I hate dealing with these entitled ass people lmfaoo


bayrho

Somebody just learned the word trite


Halloweenqueen2342

This guy sounds like he has a whole stick up his ass🙄 like he got so offended when you mentioned the pandemic. Like it’s very sad and tragic he lost a family member in the pandemic but what the hell does that have to do with you..? You literally pointed out that a literal worldwide pandemic is causing delays. Stupid af. I would just keep your response simple and just say you’ll contact him when you have more info. No need to argue with stupid


ThrowRA-annoyingsist

Yeah, I’m just ignoring him cause he seems like the time of person who loves a bit of drama. Cba with that, it’s just Depop 😭 if I could refund him now and be done with him I would, but I don’t wanna be out of money if it’s then delivered!


1520SedgwickRoad

I sighed so hard I collapsed my lung


IllScarcity3

How old is this guy


ThrowRA-annoyingsist

Believe it or not, he’s 30


IllScarcity3

Makes sense


scumbagb1ues

i ordered something through the royal mail and it took two weeks to come through. he needs to seriously get over himself & the entitlement. you’re right we are in a pandemic which is slowing things down not to mention the wave being hit everywhere right now. and the fact that he was able to bring up his dead mother like nothing says a lot about who he is as a person


Worldly_Metal

As a seller, once you drop off the item at its delivery location, (eg UPS of USPS station) it’s out of your hands. It’s not your responsibility to call and follow up with the shipping company for the status of the delivery. The customer has the tracking # so it’s his responsibility to follow up. I’d tell the customer only once that he has to follow up since it’s out of your hands.


NihilisticBuddhism

Jesus. What crawled up his ass and died? Such a pathetic excuse of a human being.


honeybeewasp

What the fuck is this dude’s damage! I’m sorry you have to deal with them, OP, you are nowhere in the wrong and have been extremely courteous.


axeketchum_

Tbf if I had ordered something to be delivered in 2-5 days and it hadn’t come by 11 days, I’d be annoyed as well


searchin_4_the_d_lux

The issue is that even though the buyer paid for that, the seller didn’t do anything wrong. This person’s complaint is with the mail service itself and not the seller. It’s fine to be annoyed and to ask for follow ups, but this buyer has made it a personal issue and isn’t willing to see any reason.


[deleted]

2-5 days is STANDARD UK shipping. Its not like they paid an extortionate amount or paid extra for a priority delivery. They would’ve paid anywhere between £2-£4 Its unreasonable to be annoyed at a buyer for something out of their control.


axeketchum_

Yeah, I know how much UK shipping costs and how long it usually takes for things to arrive, I was just saying that I would be pretty annoyed if my package hadn’t arrived almost a whole week after it was meant to arrive, because at that point you assume it is lost and contact royal mail directly


[deleted]

You can’t open a claim at that point in time, thats the point


Ok-Slide-6361

I don’t think you quite understand what OP is saying. The item is not eligible to be even considering lost yet.


axeketchum_

Please don’t patronise me? All I was saying was that I’d be annoyed if my package hadn’t turned up within a week of it having been meant to have turned up, so I can understand the buyers frustration


ThrowRA-annoyingsist

I don’t even know where he got that timeframe from though? Sellers have up to seven days to post, and it went up to 10 during the pandemic, so he just plucked 2-5 days from thin air and went with it


Ok-Slide-6361

Im not trying to patronise you. So, sorry if it came across that way. My point still stands, OP cannot contact royal mail that early.


poniesrock

agreed. i think the guy is totally within reason here. OP made this into a whole big thing and did not need to get so defensive and rude towards him.


poniesrock

honestly i’m on his side? i thought his initial messages were totally fine and your messages were the ones that escalated the interaction… also why would it take you a week to contact the mail service? i think he was being totally reasonable and you blew it out of proportion.


Nice-Try-606

I think they needed a week to file a claim as OP said in the text. I don’t think the seller deserved to be disrespected like that. “I lost my mother, so please don’t play that card with me” like wtf is that supposed to mean…? Obviously, shipping is going to be difficult because of the pandemic. This had nothing to do as an excuse.


heartmarch

I don't know... I have to agree with u/poniesrock here. Reading his messages on the first two pages from a neutral standpoint, there wasn't really anything wrong with them. Imo he wasn't especially rude, just very blunt, nothing wrong with that. He was somewhat passive aggressive by saying "I lost my mother, please kindly do not play the \[pandemic\] card with me," but given the contents, I understand the pandemic is a touchy-feely subject for him, and one of the stages of grief does include anger, which results in lashing out. His use of "kindly" also shows that he's at least trying to maintain a degree of professionalism as best he can instead of demanding it. I don't think the OP is wrong here, it's just that I would've responded differently to the customer if I had been the seller, like by at least offering my sympathies and use a less factual and more reassuring/uplifting tone?


RandomFish338

If he called up any other “official” store and had to talk to customer support about his delivery being late and they brought up the pandemic was causing delays I doubt he would go off on a personal tangent like this, and if he would he would be a major Karen. It’s a professional setting and the way he was talking to her was rude and passive aggressive as fuck. No one should act like this to people doing their job.


Nice-Try-606

I totally get that you could’ve been more sympathetic, but nobody is responsible for their feelings about the pandemic. It’s depop, not group therapy. What they said about “playing that card” after the response about how the pandemic would alter delivery dates was extremely unprofessional and rude. They could’ve sympathized just as much and not brought up their personal issues as if that would make the delivery move faster or help the situation.


heartmarch

Of course nobody is responsible for that and you're absolutely right, depop isn't meant for group therapy \^\^ ; but "retail therapy" is an actual thing that people do to cope. I know depop is objectively a selling platform, but to me it's also a community where deals take place between real people out there, whatever their circumstances are. I enjoy a transaction going well both as a seller and buyer, but I appreciate it even more when a communication goes well not just as buyer/seller but as people too. With everything online now, depop is also a platform for human interactions, and dealing with those is a part of being a good seller buyers want to approach. I totally agree that if the buyer just didn't bring in his personal issues to begin with, he and the OP wouldn't be in this predicament. But it takes two for a dispute to happen, and as the person on the other end, I would sense the buyer's tension and try to tone it down, and that is something I can do to help the situation too. Also the buyer most likely isn't thinking straight, that's why he brought it up. He isn't thinking logically after loss, so I don't think he's considering how to help the situation when he is dealing with his own... these are just my thoughts > <


Nice-Try-606

yes, i love what you said about the relationship between buyers and sellers! of course we want the transaction to go well and have you enjoy your things. i will say, this could be somebody in grieving, but this could also be a pathological liar. under both circumstances, you have to be wary.


heartmarch

working with people is one of my favorite aspects of being a seller! c: they make great learning experiences\~ Yes think so too it's best to be careful either way. I guess I trusted it was real because he didn't exploit his mother's passing to get a discount and just bought it. I saw those things happen and it's awful and super unfair to sellers🙃 this guy only brought it up when it struck a nerve in him which made me think it's real and want to help 😔


[deleted]

Or, maybe, you know... don’t expect people on a selling app to put up with your trauma & grief


[deleted]

Because you can’t file a missing claim till after a week... 10 days after delivery due date actually. So the buyer would have to wait at-least 12-15 days. Op was not offensive nor rude in the initial messages. Y’all just mad because of the lack of !1!1!11!1!!1 he typed normally...


Natters_

I'm sure this isn't the popular opinion, but I kinda think that the buyers initial messages were fine but it was the OPs (Sellers) response telling them to be patient that escalated the situation. I would never tell a buyer to be patient, it comes off as so condesending to me as it's literally what people say to children. There were so many other ways to phrase it without coming off so condesending. My career is literally based in customer service and training people how to respond and honestly that would have straight up failed any quality management. I know this will be unpopular, but I just feel like unless someone is being outright rude (which is different to frustrated) there is no need to be blunt/rude/condesending back.


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[deleted]

No, there isn’t